The patient can be enrolled in the program by the healthcare institution aiding or paying for the patient’s meals or by the patient himself, as long as the patient has consented and signed a HIPPA form allowing their information transfer. Mom’s Meals keeps patient information secure according to HIPPA standards.
Enrollment is same day and usually within 2 hours of the order form being faxed or e-mailed to us. All patient enrollments will be confirmed the same day, as long as they are received before 4pmCT.
The patient or their caregiver can place any subsequent orders by phone at 1-866-977-6325 or e-mail at MomsMealsCares@MomsMeals.com.
We can deliver to almost all states within 24-72 business hours of patient enrollment and notice of discharge. All patients enrolled (by fax, e-mail or phone) and with orders placed before 2pmCT will be confirmed and shipped that day. Orders after 2pmCT will be confirmed and shipped the next business day.
Yes. However, if the first order must arrive within 48-hours of discharge, the first order will be the only one that will be our “Dietitian’s Choice” pre-selected menu, as that order will be expedited to arrive when the patient arrives home. For all subsequent orders, the patient can select any meals they prefer and enjoy eating from the printed menu they will get with their first shipment. A Mom’s Meals Customer Care Representative will follow up with a phone call to ask the patient what meals they would like for the next order.
Each program is customized to the Healthcare partner’s needs for their patients. A Mom’s Meals Care Transitions Program Director will work with you to design the required nutritional parameters and menus and program materials to meet your individual program’s needs. Call us at 1-866-977-6325 and ask to speak with our Care Transitions Program Director to learn more.
Our program structure is very flexible and varies by your program’s needs. We can provide 1,2 or 3 meals per day plus a snack and beverage. Our program can be a few days a week or up to a full 7 days per week. Meals can be ordered in quantities of a minimum of 10 and up to 21 meals per shipment. We can ship for any number of weeks from 1 week to 52 weeks in a year. Most plans are 4 weeks in length, but some longer given the health challenge. You also can ship for a few weeks, take a break, and then order more meals at a later date.
Yes. We have menus for patients with heart disease, diabetes and who require low salt, low fat, and gluten-free or vegetarian diets. Select meals are available for renal patients and, soon, mechanically soft diets. Our heart-friendly and diabetes-friendly menus follow the nutritional guidelines recommended by the American Heart Association and American Diabetes Association for those diseases.
You will receive program support materials to give to the patient before they are released from the hospital, which will explain how their unique program will work . Also, Mom’s Meals will call the patient within 24 hours of the meal order and leave a phone message, providing the expected arrival date of their meals; we will also explain what they will receive in their first shipment, so they are prepared to enjoy their meals.
Five things make Mom’s Meals different:
Yes. Our Registered Dietitians can work with you to customize our nutritional assessment to meet your patients’ needs. This is an added service and is priced according to the number of patients to be assessed.
Yes. We currently survey our Mom’s Meals customers once their program has concluded. We can work with you to create a custom survey to administer to your patients to address any measures or questions.
Yes. Our Registered Dietitians are on call for program design and consultation. They can be reached during normal business hours at 1-866-977-6325.