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California leads the way on ILOS

California demonstrates how programs that address SDOH can work.

August 29, 2022

California leads the way on ILOS

All eyes are on California as the state embarks on innovative changes to Medi-Cal, its Medicaid program. To improve the quality of life and health outcomes for Medi-Cal members, the California Department of Health Care Services created a new, multiyear initiative called California Advancing and Innovating Medi-Cal (CalAIM). A centerpiece of CalAIM is a suite of non-medical benefits, commonly called ILOS or Community Supports (California’s nomenclature for the proposed list of state-approved In Lieu of Services/ILOS), which are cost-effective alternatives to standard benefits.

As of January 1, 2022, CalAIM offers 14 ILOS community supports including respite services, asthma remediation, personal care and homemaker services, and medically tailored meals. Managed care health plans participating in CalAIM are strongly encouraged to offer some or all of these approved ILOS community supports services to their members.

14 Approved ILOS in California

  • Housing Transition Navigation Services
  • Housing Deposits
  • Housing Tenancy and Sustaining Services
  • Short-Term Post-Hospitalization Housing
  • Recuperative Care (Medical Respite)
  • Day Habilitation Programs
  • Caregiver Respite Services
  • Nursing Facility Transition/Diversion to Assisted Living Facility
  • Community Transition Services/Nursing Facility Transition to a Home
  • Personal Care and Homemaker Services
  • Environmental Accessibility Adaptations (Home Modifications)
  • Asthma Remediation
  • Medically Tailored Meals
  • Sobering Centers

What is ILOS?

ILOS are medically appropriate and cost-effective alternatives to traditional medical services covered under a Medicaid plan. Once approved by the Centers for Medicare and Medicaid (CMS), these services can be substituted for various covered benefits. ILOS range from providing medically tailored meals and funding home modifications to housing support and sobering centers.


Social Determinants of health (SDOH) are proven to have a major impact on people’s health. CMS’ support of ILOS gives health plans the flexibility to address SDOH and focus on preventative solutions to improve outcomes and reduce costs for members, particularly those with complex medical conditions needs. ILOS expenditures qualify as covered services for rate-setting, meaning their claims count toward the capitation rate. Today, only a handful of states have started offering ILOS, but these include the states with the largest Medicaid programs: CA and NY. Of states with programs or pilots, California’s Community Supports program is the most comprehensive in the nation.

Case in Point: IEHP Home Delivered Meals Pilot

A recent pilot program in California demonstrates how programs that address SDOH can work. Inland Empire Health Plan (IEHP) is a state-funded health plan that provides care to members in San Bernadino and Riverside counties in Southern California. 

IEHP partnered with Mom’s Meals® to improve the health of members with congestive heart failure (CHF) through home-delivered meals and related health services. The pilot enrolled 93 dually-eligible members with CHF and a minimum of two previous hospital stays within the prior 12 months. Participants received:

  • Home-delivered meals for 24 weeks
  • Pantry and produce boxes over 12 weeks
  • Nutrition counseling
  • Support from RN case managers and Community Health Workers (CHWs)
  • Exterior safety checks on their homes
  • In-person health and wellness surveys
  • Digital weight scales
  • Interdisciplinary care team meetings, including the case manager, primary care physician, and Mom’s Meals registered dietitians


The IEHP pilot demonstrated that significant cost savings can be achieved by supporting people with CHF with home-delivered meals and related health services. Results included:

  • $1,613 per member per month savings
  • 50% reduction in hospitalizations
  • 95% customer satisfaction with the overall program
  • 89% of participants said their eating habits improved after participation
  • 78% of participants said home-delivered meals were the most impactful part of the program

Implementing ILOS

If you’re considering adding ILOS to your health plan, take these first steps to get started:  

  • Discuss options with your state’s Medicaid and Department of Health leaders
  • Launch a pilot program to test non-medical benefits
  • Talk to Mom’s Meals. As the leading national provider of home-delivered, medically tailored meals, Mom’s Meals is a valuable resource when it comes to developing strategies to promote ILOS. Rely on our expertise in partnering with managed care organizations and State Departments of Health in California and New York to help inform your program.


Mom's Meals® can help

To learn more about the pilot or work with Mom’s Meals on a pilot of your own, contact Catherine Macpherson, MS, RDN, Senior Vice President, Healthcare Strategy & Chief Nutrition Officer at or 844-280-2134.