Mom’s Meals®, the most comprehensive provider of Food as Medicine solutions nationwide, has achieved record-setting results in its annual customer satisfaction survey. Conducted by an independent third party with input from more than 1,000 customers nationwide, the survey revealed all-time highs in both meal taste and customer care satisfaction underscoring the company’s leadership in delivering evidence-based nutrition support to homes nationwide.
New records set in survey
- Meal taste: 98% gave top marks to flavor, a new all-time high. Meals also scored a 90% rating for meal appeal. Developed by professional chefs and registered dietitians, our meals align with evidence-based dietary guidelines and focus on balanced portions of lean proteins, vegetables and fruits. Meals are also free from synthetic food dyes, added MSG, partially hydrogenated oils, high-fructose corn syrup, added trans fats, artificial sweeteners such as sucralose, and preservatives banned in the European Union.
- Customer care: 96% of customers reported team members continue to do an excellent job addressing their needs which is a new record and the 13th consecutive year at or above 90%.
In addition, packaging and delivery earned 94% satisfaction, reflecting the company’s focus on ensuring meals arrive on time, ready to heat and easy to enjoy.
“We’re honored by the trust our customers place in us and inspired by the feedback they share with us,” said Chris Choi, CEO of Mom’s Meals. “Achieving new records in taste and customer care satisfaction reflects the dedication of our entire team to delivering great nutrition, convenience, and exceptional service at every step.”
The record-setting survey results align with broader outcomes demonstrated in real-world partnerships. Health plan case studies have shown that Mom’s Meals’ medically tailored meals can help reduce hospital readmissions, support medication adherence, and lower total cost of care, reinforcing the role of nutrition in improving health at home.
“We take what our customers tell us to heart, and it fuels our drive to do even better,” Choi added. “They inspire us to keep innovating, whether that’s creating new menu options, enhancing delivery, or offering more personalized support, so we can continue meeting each person’s unique needs.”
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About Mom’s Meals
Mom’s Meals provides the most comprehensive food as medicine solutions nationwide and is setting the standard in the food as medicine space with real-world results. Our nutrition solutions are designed for all ages to bring comfort and inspire confidence in people seeking to live healthier, manage chronic conditions, recover from illness and continue to live independently. Our integrated solutions include medically tailored meals, produce and pantry boxes, oral nutrition supplements and shelf-stable, kosher and halal meals, backed by nutrition counseling and education. At Mom’s Meals, our mission is to improve lives through better nutrition at home through our long-term care, condition management, post-discharge and nutrition insecurity programs. For more information, visit www.momsmeals.com.