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A remarkable impact: Results from Mom's Meals satisfaction survey

Setting all-time records in many categories, the results of Mom’s Meals yearly satisfaction survey reveal many happy customers.

May 03, 2024

A remarkable impact: Results from Mom's Meals satisfaction survey

Countless studies have shown home-delivered meals improve health outcomes, lower health care costs and improve the quality of patient care. Mom’s Meals® offers a variety of menus targeting specific chronic conditions, like diabetes, kidney disease and heart disease. Making nutritious meals is our passion, but what do our customers think?

Annual customer satisfaction survey sets all-time records

In 2023, through an objective third party, Mom’s Meals received feedback from over 1,200 customers regarding our home-delivered meals service. Each year, we conduct a satisfaction survey to ensure we’re providing the highest quality product and service possible to our clients and customers alike. Our team uses the feedback to identify trends, determine areas that may need adjustment and confirm what we’re doing right.

Overall program satisfaction

Home-Delivered Meal Service Satisfaction 88%

The majority of our clients (90%) are satisfied with our home-delivered meal service. The top drivers attributing to satisfaction include the variety of meals offered and the fact that our meals help them eat healthier.

spoon The scoop is: We treat our customers as an extension of our own family. Our team works together to reach one common goal: to help nourish the customers we serve. From menu creation to delivering meals direct to customers’ homes, we pay attention to even the smallest details, so we exceed our customers’ expectations.

Meals and menu

Overall Flavor Satisfaction 94%

Those who are very satisfied or satisfied with Mom’s Meals also have a 95% taste satisfaction rate for the meals they have tried. As for the menu, not surprisingly, our Salisbury steak and meatloaf ranked as top two choices for the best flavor for the past seven years! Salisbury steak beat out meatloaf by less than a percentage point for this survey. Cheesy chicken with rice and broccoli came in third, and one of our newer meals, farmer’s breakfast skillet is fourth.

spoon The scoop is: Our menus, developed by professional chefs and registered dietitians, are designed to support many common chronic conditions. The culinary team spends countless hours in the kitchen creating nutritious meals with flavors our clients love. We update our offerings seasonally, featuring classic comfort foods along with contemporary and regional favorites.

Customer care

Customer Care Satisfaction 95%

Mom’s Meals received an amazing customer care satisfaction ranking with over 95% of customers saying we continue to do an awesome job addressing their needs. Our survey again showed the more frequently our customers speak with us, the greater their satisfaction with our program.

spoon The scoop is: We love talking with our customers and are committed to providing top-notch customer care. Our dedicated team is here to answer any questions and can provide support in up to 170 different languages.

Delivery box

Delivery and Packing Satisfaction 97%

Respondents noted they are satisfied with their delivery box with a satisfaction rating of 96%. Another record broken!

spoon The scoop is: We place special focus on ensuring contents are assembled with great care.

Delivery service

Delivery and Packing Satisfaction 97%

We hit an all-time high yet again with 93% of respondents noting they were satisfied with their delivery service.

spoon The scoop is: We hold our drivers and delivery partners to high standards to deliver customer meals with care.

Improving life through better nutrition at home

Mom’s Meals is inspired by the responses we received and dedicated to best-in-class meals and service. Consider that 76% of respondents believe home-delivered meals are an important service that allows them to stay in their homes and 92% are aware they have the choice in their meal selections. These are important factors in preserving dignity and independence.

Find out more about Mom’s Meals and how we are making nutritious eating delicious and convenient with the power of choice of every meal, every delivery.