Community
“I’m managing my mother’s health and well-being as she ages in place. My mother couldn’t be more pleased with the variety, taste and freshness of the food. I couldn’t be any more pleased with the customer service provided when I call to make changes or updates to meals or delivery.
Everyone has been so courteous and efficient. Mom’s Meals continues to be #1 in our book!”
— Happy Caregiver
This is just one example of the compassionate customer service we provide to the thousands of Mom’s Meals customers from around the country we have the pleasure to speak with every day. Let’s look at what it takes to be part of the Mom’s Meals top notch customer care team.
Experience one of the best customer care teams
Compassionate, personal service is a hallmark of the Mom’s Meals experience, and we’re proud of our reputation for outstanding customer service. In a recent customer survey, 96% of respondents said they’re satisfied or very satisfied with our service. That’s a new record for Mom’s Meals and continues our 13-year streak of ranking 90% or higher on customer service satisfaction.
How do we do it?
Mom’s Meals representatives are selected for their service, empathy and compassion. They understand and live by our mission of improving life through better nutrition at home, recognizing that doing their jobs well is important to ensuring that our customers eat.
Each member of our customer care team undergoes extensive training prior to taking orders and answering questions from our customers including:
- Understanding and respecting cultural differences
- Assisting those with disabilities, who are blind or have a vision impairment including reading menus to individuals who may need assistance
- Ongoing training to recognize and report health and safety concerns
We believe deeply in our work and treat clients like they are our own loved ones. We genuinely care and personally reach out to them with each order to ensure satisfaction. Our customers often tell us how much they appreciate our customer care team members and that they look forward to hearing from them each week.
Did you know?
Mom’s Meals offers bilingual — English and Spanish — service, plus translation for more than 160 languages and a telecommunications relay service for deaf clients.
More ways to connect
We know questions don’t always arise during business hours and some people prefer communicating online. That’s why we offer several ways to connect with us:
- Live chat with our representatives on our website
- Online contact form to submit questions
- FAQs for answers to many commonly asked questions
With Mom’s Meals, food is care
Rooted in a family’s mission to care for loved ones, we’ve spent decades building a nationwide operation that reliably reaches homes others can’t – no matter how rural or underserved. Today, Mom’s Meals provides the most comprehensive food as medicine solutions nationwide that are designed for all ages, to bring comfort and inspire confidence in people seeking to live healthier, manage chronic conditions, recover from illness and continue to live independently.
Our integrated solutions include:
- Medically tailored meals designed by our team of registered dietitians and professional chefs
- Nutrition counseling and education
- Shelf-stable, kosher and halal meals
- Produce and pantry boxes
- Oral nutrition supplements
From caregivers and case managers to payers and state and federal agencies, we’re the provider trusted to deliver scalable, evidence-based interventions for Medicaid, Medicare, long-term care and self-pay populations.
Explore our food as medicine solutions that go beyond the plate.
