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Nourishing the body with the right foods can make a difference in one’s health and is essential to managing a chronic illness, maintaining independence, and avoiding hospital and nursing home stays.
A self-pay customer is paying for meals out of their own pocket or using an over the counter (OTC) or healthy food benefit card.
A covered benefit customer is receiving meals as part of a benefit program funded by a third-party. It could be a chronic care, post-discharge or long-term care program funded by their Medicaid or Medicare Advantage health insurance provider or other government program. The recipient of the meals is not paying for meals out of their own pocket.
We need a referral along with information about the member or patient, including identification and address for delivery, meal start date and duration, the quantity of meals per day, case manager or other referring provider information, and any other notes reguarding the unique food preferences or delivery information to best serve each individual.
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